Shipping policy

Shipping Policy

We currently ship orders from the UK.

Order processing

Orders are usually dispatched within [1–2 working days] of purchase, excluding weekends and UK bank holidays. You will receive a dispatch confirmation email when your order has been shipped.

During busy periods or product launches, dispatch may take slightly longer. If there is a significant delay, we will contact you using the details provided at checkout.

UK delivery

We offer the following delivery options:

• Standard delivery: estimated delivery within [2–4 working days] after dispatch — £[price]

• Next-day delivery: available at checkout for £[price], subject to the order being placed before the stated cut-off time

Delivery estimates are not guaranteed and may be affected by courier delays, adverse weather or other circumstances outside our control.

Tracking

Where tracking is available, your tracking details will be sent by email once your order has been dispatched. Please allow up to 24 hours for tracking information to update.

Delivery address

Please check your delivery address carefully before completing your order. We are not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied at checkout.

If your order has not arrived within the estimated delivery period, contact us at 99clubltd@gmail.com with your order number.

Delayed, lost or damaged deliveries

If your parcel appears to be delayed, lost or damaged, please contact us as soon as possible. We may need to contact the delivery provider to investigate.

If your order arrives damaged, please take photographs of the packaging and item and contact us before returning it.

Delivery restrictions

We currently deliver to [UK mainland only / the UK, including Northern Ireland and the Scottish Highlands]. Any applicable delivery restrictions or additional charges will be shown at checkout.

Contact

For shipping questions, contact us at 99clubltd@gmail.com.