Refund policy

Returns and Refunds

We offer a 30-day returns policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a change-of-mind return, your jersey should be unworn, unwashed and in its original condition, with tags attached where applicable. Please include your order number or other proof of purchase.

To request a return, contact us at 99clubltd@gmail.com. Please do not send an item back before your return has been approved.

Return postage

For change-of-mind returns, including choosing the wrong size, you are responsible for arranging and paying for the return postage. We recommend using a tracked service and keeping proof of postage.

If your item is faulty, damaged, misdescribed or incorrect, please contact us before returning it. We will arrange or reimburse reasonable return postage where appropriate.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if it is faulty, damaged or incorrect. Include your order number and clear photographs where relevant so that we can assess the issue and provide an appropriate remedy.

This does not affect your statutory consumer rights.

Items that cannot be returned

We do not accept returns for personalised or custom-made items unless they are faulty, damaged or misdescribed.

Sale items remain covered by your statutory consumer rights. Gift cards are non-refundable unless required by law.

Exchanges

We do not offer direct exchanges. The quickest option is to return the original item, where eligible, and place a separate order for the replacement size or item.

Refunds

Once your return has been received and inspected, we will confirm whether it has been approved. Approved refunds will be made to your original payment method.

For a statutory cancellation, we will issue the refund within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever is earlier. The refund will include the cost of our cheapest standard delivery option where applicable. Any additional amount paid for upgraded delivery, such as next-day delivery, is non-refundable.

If the item has been handled beyond what would reasonably be allowed in a shop, we may deduct an amount to reflect any loss in value.

Your statutory cancellation right

For online purchases, UK customers can cancel their order within 14 days of receiving the goods without giving a reason. After notifying us, the goods must be returned within a further 14 days.

Our 30-day returns policy gives you additional time to request a change-of-mind return, subject to the conditions above.

If you have any questions about returns or refunds, contact us at 99clubltd@gmail.com.